Bioessence products are made in taiwai service since 2000. Quality good with practical price. Please choose based on your practioner`s suggestion. Return & exchange damaged or defective items and shipment errors may be returned for replacement, full credit or refund. Please notify us of damage or wrong items within 5 days after receiving the goods. Delayed damage requests can not be returned. We will ask upse by your office to pick up the returned item if it is our mistakes. Custom formulas and capsules are not returnable. Otherwise, you may return your goods within 30 days for refund. We will charge 15% of the sales as restocking service fee plus shipping if it is not our error